RETURNS POLICY & PROCEDURE:

You have the right to return your order within 14 days following receipt of your goods. If you wish to return your order please return the unopened and unused goods in their original packaging to us within 3 working days of notifying us of your wish to return the order.

Your order must be returned using a tracked, signed for delivery service. We cannot accept any liability for returns that are lost in transit.

We will process a refund on receipt of goods this can take up to 5 working days.

Please note, we cannot process refunds for goods that are not returned to us within the specified 3 working day period, have been opened, used or are not in their original packaging.

Damages

Notification of any damage or shortages in delivered goods should be made within 24 hours of their receipt by email enquiries If a product appears to be faulty, this should be reported to us via email or telephone and returned to us within 3 working days of notification.

Your order should be returned using a tracked delivery service. We cannot accept any liability for returns that are lost in transit.

Should a product you have ordered be out of stock we will contact you within 12 hours (unless its a sunday or bank holiday) to let you know the estimated despatch date. If the time frame is not acceptable to you. You will be refunded 

Return address:

Kate Taylor skin and aesthetics 
Unit b7 
Harlow business centre 
Lovet road 
Harlow
CM19 5AF

Cancellation policy:

You have the right to cancel your order once placed by emailing shop@ktskinandaesthetics within 24 hours of ordering.

Once cancelled We will process a refund within 5 working days.

Refused & Undeliverable Packages:

All undeliverable packages due to incorrect name or address, or not present/failure to claim will be refunded minus any delivery costs Kate Taylor skin and aesthetics has incurred in sending the products out to you.